Shipping Policy

At Hunan Shangge Cross-border E-commerce Co., Ltd., we are committed to delivering your surveillance and body camera products efficiently and securely. We understand the importance of timely delivery and strive to provide you with the best shipping experience possible.

Shipping Methods and Delivery Times

We offer various shipping methods to meet your needs, with estimated delivery times varying based on your location and the chosen service. During checkout, you will be able to select from available options and view estimated delivery frames.

Standard Shipping: [Estimated delivery time, e.g., 5-10 business days]
Expedited Shipping: [Estimated delivery time, e.g., 5-7 business days]
Express Shipping: [Estimated delivery time, e.g., 2-3 business days]

Please note that these are estimated delivery times and actual delivery may vary due to factors beyond our control, such as customs delays, weather conditions, or carrier issues.

Shipping Costs

Shipping costs are calculated based on the weight and dimensions of your order, the shipping method selected, and your delivery address. You can view the exact shipping cost for your order during the checkout process before finalizing your purchase.

Free Shipping: We may offer free standard shipping on orders exceeding a certain value or during special promotional periods. Please check our website for current offers.

Shipping Coverage and Restrictions

We ship to [List of countries/regions or

specific areas]. Please note that some products may have shipping restrictions due to their nature or local regulations. We do not ship to P.O. Boxes.

Order Status and Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can also track your order directly on our website by logging into your account.

Inspection and Acceptance of Goods

Upon receiving your order, please carefully inspect the package and its contents for any signs of damage or tampering before signing for delivery. If you notice any damage to the packaging, please:

Note the Damage: Make a note of the damage on the delivery receipt before signing.
Take Photos: Take clear photos of the damaged packaging and products.
Contact Us Immediately: Report the damage to our customer service team within 24 hours of delivery. Please provide your order number and the photos of the damage.

Refusal of Delivery

If a package appears significantly damaged upon arrival, you have the right to refuse delivery. Please inform the carrier of your refusal and contact our customer service team immediately so we can arrange for a replacement or refund.

Lost or Delayed Shipments

While we strive for timely deliveries, unforeseen circumstances can sometimes lead to lost or delayed shipments. If your order has not arrived within the estimated delivery time, please:

Check Tracking Information: Review your tracking information for any updates.
Contact Carrier: Reach out to the shipping carrier directly with your tracking number.
Contact Us: If the carrier cannot resolve the issue, please contact our customer service team. We will assist you in investigating the matter and finding a resolution.

International Shipping

For international orders, please be aware that customs duties, taxes, and fees may be levied by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information on potential charges.

For any further questions regarding our shipping policy, please contact us at admin@gdizi.com.